FAQs

1. How can I place an order?

Browse our collections, select the fragrances you love, and click “Add to Cart.” When you're ready, head to checkout and follow the prompts to complete your purchase.

2. Can I cancel or modify my order after placing it?

Yes, you can cancel your order before it is dispatched. To cancel or make changes, please contact us as soon as possible at (support@sollifestyle.in) with your order number.

3. What payment methods are accepted?

We accept all major debit/credit cards, UPI, net banking, and digital wallets. All payments are securely processed through trusted payment gateways.

4. Is Cash on Delivery (COD) available?

Yes, COD is available for select pin codes across India. If your area qualifies, you’ll see the option at checkout.

5. How can I track my order?

Once your order is shipped, you will receive an email and SMS with tracking details. You can also log into your SOL account and check the “My Orders” section for updates.

6. What is your shipping policy?

We offer free shipping on orders above ₹999. Orders are typically dispatched within 24–48 hours and delivered within 3–7 working days, depending on your location.

7. Do you ship internationally?

Yes, we do offer international shipping to select countries. For assistance, please write to us at [insert international support email here].

8. What is your return and refund policy?

For hygiene reasons, returns are not accepted for used or opened products. However, if your product arrives damaged, defective, or incorrect, we will arrange a replacement or full refund. Please contact us within 48 hours of delivery with photos of the product and packaging.

9. Are your products safe for all skin types?

Yes. Our formulas are dermatologically tested, skin-friendly, and compliant with international safety standards like IFRA.

10. Are your perfumes alcohol-free?

Our fragrances use cosmetic-grade alcohol that is skin-safe and enhances scent longevity. Each product is crafted with care to be gentle and effective.

11. Where are your products made?

All our products are proudly made in India using globally sourced ingredients and manufactured in GMP-certified facilities.

12. Do you offer gift packaging?

Yes! You can choose gift wrapping or add a personalized note during checkout. For bulk gifting or special requests, reach out to us at care@sollifestyle.in.

13. How do I contact customer support?

You can email us at support@sollifestyle.in or call (+91-XXXXXXXXXX.) Our team is available from Monday to Saturday, 10 AM to 6 PM IST.